Shipping policy
Shipping
Europe + United Kingdom
We currently offer free shipping on all orders over €50 to the following countries:
Netherlands, Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, Sweden and United Kingdom
* For Switzerland and Norway, a flat rate of €30 applies, whatever the order value.
Please note: Any customs duties and taxes are the responsibility of the customer.
International Shipping
Our website only processes orders for European + UK shipments. If you want to place an international shipment, feel free to contact us.
Please note: Any customs duties and taxes are the responsibility of the customer.
Processing Time
We aim to prepare and dispatch all orders within 1-3 working days of receiving your order.
Estimated Delivery
Once your order has been dispatched, estimated delivery within Europe + UK is 3–10 working days, depending on your location.
Please note that delivery times are estimates and may vary due to customs procedures, public holidays, or courier delays that are outside our control.
30 days to decide. If it isn't right, we collect it and refund you in full.
Take thirty days
Water tastes different after a week. A ceramic filter looks different in your own kitchen than in a photograph. So take a month with it.
If you'd rather not keep it, email us and we'll book a collection, cover the cost, and refund you in full — candle included.